RISK SURE Insurance Brokers

CUSTOMER PRIVACY NOTICE

This Notice explains how we obtain, use, and disclose your personal information, following the requirements of the Protection of Personal Information Act (“POPIA”).

At RISK SURE INSURANCE BROKERS cc (and including this website, POPIA-Compliance) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully, and transparently.

About the Company

RISK SURE INSURANCE BROKERS cc is an authorised financial services company.
In the normal course of providing services to our customers we need to get and may need to share their personal information with products or other service providers

The information we collect

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly. For this purpose, we will collect contact details including your name and organisation.

We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information we need from you to enable us to provide our agreed upon services, and what information is optional.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

How we use your information

We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, your information may be kept for legal or research purposes.

For example:

To gather contact information;
To confirm and verify your identity or to verify that you are an authorised user for security purposes;
For the detection and prevention of fraud, crime, money laundering or other malpractice;
To conduct market or customer satisfaction research or for statistical analysis;
For audit and record keeping purposes;
In connection with legal proceedings.
Disclosure of information

We will have to, due to the nature of the services rendered by us, share your personal information to our service and/or product providers who are involved in the delivery of products or services to you. They are also subject to the same legislation , and we ensure that they comply with the privacy and/or lawful processing requirements in terms of the Protection of Personal Information Act before sharing any of your information with them.

We may also disclose your information: -

Where we have a duty or a right to disclose in terms of law or industry codes;
Where we believe it is necessary to protect our rights.
Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information still is secure.

Our security policies and procedures cover:

Physical security;
Computer and network security;
Access to personal information;
Secure communications;
Security in contracting out activities or functions;
Retention and disposal of information;
Acceptable usage of personal information;
Governance and regulatory issues;
Monitoring access and usage of private information;
Investigating and reacting to security incidents.

When we contract with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that personal information that we still are responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Your Rights:

Access to information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you need access to. We will need a copy of your ID document to confirm your identity before providing details of your personal information.

Please note that any such access request may be subject to a payment of a legally allowable fee.

Correction of your information

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. Considering this we would appreciate it if you would make sure, when first supplying us with your personal information, that it is correct and that you keep us up to date with your personal information.

Definition of personal information

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.

Further to the POPI Act, RISK SURE INSURANCE BROKERS cc also includes the following items as personal information:

All addresses including residential, postal and email addresses.
Change of name – for which we need copies of the marriage certificate or official change of name document issued by the state department.

How to contact us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed here:

TEL: 076 981 2724
EMAIL: trish@rsib.co.za
WEBSITE: https://rsib.co.za